Frequently Asked Questions

Do I have to file a claim with my insurance company before scheduling service?

No. Give us a call first, we can then call your insurance company together to set up the claim. We are preferred vendors for most insurance companies, so this process is usually very quick for our customers. Remember, you have the right to choose the repair shop you want to repair your vehicle.

Do I need to keep my vehicle covered after a windshield installation?

No, keeping your vehicle under cover is not necessary. Once the windshield has been installed, it is weather- and rain-proof. However, you should avoid high-pressure power car washes for the first 24 hours after replacing the windshield.

How long will it take to replace my windshield?

You should plan on not driving your vehicle for at least 2 hours from the time your technician begins working on your vehicle. Typically it takes about one hour to replace a windshield, and your vehicle should not be driven for at least the first hour after a windshield replacement to allow the adhesive to fully cure. Delta Auto Glass Inc. exclusively uses Dow adhesive and primers, which are crash-tested for 1 hour safe drive time after the windshield installation is complete.

I was told that the crack in my windshield could not be fixed. Why?

Safety regulations do not allow us to fix a crack or chip in a windshield if the damage is within the driver’s direct line-of-vision, because the resin used to fill the chip can cause a minor distortion. If the chip is larger than the size of a quarter, or is starting to crack, the rock chip repair may not be successful, as the chip or crack may spread due to the pressure placed on the glass during the repair process. Please call our office and we will help you determine your safest option.

What if it’s raining? Can you still replace my windshield?

Absolutely. Our technicians use pop-up canopies to protect your vehicle from the elements, so they are able to repair or replace your automotive glass even if it’s raining. Please note: temperature and humidity can affect safe driving time for your vehicle, as lower temperatures can cause the urethane to cure slower than in warmer temperatures. Your technician will advise you of the earliest time you will be able to safely drive your vehicle.